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Consumer Reviews

2023 Lincoln Navigator Consumer Reviews

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3.7
(38 reviews)
2023 Lincoln Navigator
5
53%
4
13%
3
5%
2
11%
1
18%
65%
Recommend this vehicle
Value
3.6
Performance
3.8
Quality
3.7
Comfort
4.3
Reliability
3.8
Styling
4.4
2023 Navigator Overview
Among the 38 owners who provided feedback on the 2023 Lincoln Navigator for Kelley Blue Book, consumer sentiment is mostly positive, with 65% recommending the vehicle. As a whole, consumers found the vehicle's styling and comfort to be its strongest features and value to be its weakest. 20 out of 38 of owners (53% of them) rank the 2023 Navigator five out of five stars. Overall, consumers seem aligned in their opinions of the 2023 Lincoln Navigator. Is it the right vehicle for for you? Check out Kelley Blue Book's consumer reviews and see for yourself.
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Review Summary

AI summary of user-generated reviews for this vehicle
The reviews for this luxury SUV present a mixed picture. Some customers are very satisfied, praising its comfortable ride, spacious seating, powerful engine, and luxurious features. They describe it as a great family vehicle. However, other customers have experienced significant issues, including mechanical failures, poor customer service, and quality control problems. Some feel the vehicle does not live up to the premium price tag and is not as refined as competitors. Overall, the reviews suggest this is a capable and comfortable luxury SUV, but quality control and customer service issues have been a problem for some owners.
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Most Helpful Reviews

Positive Review

"A Pragmatic American Luxury"

I had 5 criteria to shop for our SUV, 1) 2nd row captains chair with pass thru, 2) Usable 3rd row for long drives, 3) Panoramic moon roof, 4) AWD, 5) Drive-feel like a car and not intimidating. I have considered BMW X7, Mercedes GLS 450, Infinity QX80, Toyota Sequoia, Landcruiser, Lexus LX 570, GX460, Cadillac Escalade, GMC Yukon, Chevy Tahoe, Ford Expedition Limited and Lincoln Navigator. I ended up buying a Lincoln Navigator Reserve, which best serves my 4 criteria. I was very close to buying the Ford Expedition Limited, but with all the options the price seemed high enough which prompted me to look into the Lincoln. Although the Lincoln was more expensive, the styling and the features steered me (pun intended) to the Navigator Reserve. I have been driving the Navigator Reserve for a month now, about 800 miles. Everyone in the family loves the car (feels like a car). It is certainly the epitome of American luxury, but in a very pragmatic sense. The car is designed as such where everything is nicely done, nothing feels an afterthought or excess. The drive is quiet, relaxing, plenty of power, easy maneuverability with short turning radius for a car of this size. The ride is comfortable, roomy and pleasant. The overall technology both mechanical and electronics feels like updated with time.


VS

Critical Review

"The car is different from what you expect."

The car's acceleration is very different from the announced numbers and is not at all within this specification. In addition, the engine gets a bit hot on long trips.The base model does not have a button to close the back door.

2023 Navigator Reviews

In our commitment to delivering the most comprehensive assessment of the vehicle possible, KBB.com widens the scope of our reviews to include all pertinent model years.
ex. Dependable

Showing 8 of 38 reviews.


FCIII
8/7/2025
Review after a long road trip.
Pros

Beautiful design , lots of power, very spacious!

Cons

Uncomfortable seats, built in phone charger is to small for bigger modern phones, interior is kind of basic. Window seals leak

My wife and I purchased our 2024 Lincoln Navigator and honestly it is the best vehicle we’ve ever owned, we fell in love with it since the very first day! We have owned all types of cars , trucks and SUV’s of all brands like Ford explorer and expedition, Cadillac Escalade , Mercedes, Volvo , Nissan , Chevy Tahoes and GMC Yukon…. Ext….. to many to list . Out of all of the vehicles we owned the Navigator was ,,is the best! Recently we took a long trip from South Texas, to Chattanooga Tennessee, to Washington D.C. and lastly to Hershey Pennsylvania, and boy does ..I say does because my back and butt still hurt till this day. The one and only complain I have against the Navigator are the seats ! They are trash! Comparing all the vehicles we’ve owned , the GMC Yukon had the best most comfortable seats, and that’s because we had the lowest trim on that vehicle I’m talking cloth seats and nothing to fancy. We drove all the way to Yosemite in California and Montana in our GMC Yukon. We also drove our other vehicles to similar destinations. I expected more from our Navigator and I’m very disappointed on how uncomfortable the seats are. They seriously need to look into the comfort of the seats for the price you pay! The bottom part hurts and becomes weak after hours on the road almost like the cushion is not made for long distance, and don’t get me started on the back part, it’s shape and those weird Kotex wing looking edges hurt a lot after a while they feel like they are digging into your sides . Im chubby but not that chubby for it to be digging into me! I hope the redesigned ‘25 models have improved on this issue .

Value
4.0
Performance
5.0
Quality
4.0
Comfort
3.0
Reliability
5.0
Styling
4.0
Recommends this vehicle
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0
0

Rob B
6/6/2025
Great trouble free ride.

My passengers love the comfortable ride. Love the many upscale features like massage seats, ambient lighting and 360 degree view. At 38,000 plus miles, no problems!

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1
0

Andrew Wenner
1/15/2025
Please save your money
Pros

Looks cool

Cons

Everything

We bought a 2018 navigator about 2 years ago with 50k on it. Seemed in really good shape, one owner, no accidents… what a pile of garbage. Water pump, wheel hub, panoramic roof, hood hydraulics, suspension, multiple coolant leaks, turbos, you name it.. it broke. Please save your money and never buy Lincoln again. Ever.

Value
1.0
Performance
1.0
Quality
1.0
Comfort
1.0
Reliability
1.0
Styling
1.0
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1
3

Sasha
10/17/2024
Not recommended
Pros

Beautiful color, nice finish

Cons

Very unreliable

Simple and clear: technical failure 5000 miles the engine fail. 7000 miles the computer fail. 7500 miles the transmission fail Service deplorable Brand new Blak label Lincoln Navigator top of the line. Delivered with…scratched paint and with shoe prints on the white leather seats. They fixed the scratches after we complained. Two flat tires in 3 years. We called Lincoln concierge for assistance and they never answered. Thank you AAA they are always available and fast! Oil change… driving on interstate we saw white smoke coming from our exhaust pipe. The service didn’t fix the filters and gaskets. We lost a little oil … This car stayed more in the shop for repairs than we enjoyed driving it.

Value
5.0
Performance
1.0
Quality
1.0
Comfort
3.0
Reliability
1.0
Styling
5.0
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1
4

Justhorrible
10/17/2024
Trouble
Pros

Luxurious

Cons

Poor motor

Beware. After 50,000 miles, our luxurious 2019 Navigator needs a new transmission. Ridiculous. Ford gave us a 10 day rental - it’s going to be 4 more weeks before we get the car back.

Value
2.0
Performance
1.0
Quality
1.0
Comfort
5.0
Reliability
1.0
Styling
5.0
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3
1

Wayne
8/18/2024
Poor choice

2023 black label l navigator. Bought new .beautiful suv to look at. All electronics works when they want to sometimes they don't. Blow fuses Been in the shop more then in my drive way . Torgue converter when bad at 18,000 miles drive shaft same . Rear ac operates by it self Screen on and off when it wants . At 2500.miles it seems to be going down hill fast.

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2
0

JC Calderon
3/17/2024
Great family car
Pros

Rear windshield wiper

Cons

Comfort and space

It exceeded my expectations. One of the must comfortable vehicles for long trips. ……., ………. …. ……..

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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5
1

Dtron
1/8/2024
Family Perfect
Pros

Amazing looks, solid ride

Cons

Older technology

I am second owner of 2020 Black Label Long version. After 6 month of ownership, I’m satisfied with everything this vehicle has to offer. I was looking to get Escalade but they were priced very unreasonable so I went for Lincoln. I had no issues so far and family feet perfectly for long trips. I like front seats with heat and massage option, it is very comfortable for me. The only dislike is suspension, I wish it was more smooth and more comfortable. Technology is definitely behind Cadillac or German rivals, but that is why price is not as high.

Value
4.0
Performance
4.0
Quality
4.0
Comfort
4.0
Reliability
4.0
Styling
5.0
Recommends this vehicle
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7
1

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